Privacy Policy
Last updated: January 15, 2025
1. Introduction
LexGyan, operated by Rorasoft LLP, a Limited Liability Partnership registered in India ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered legal research platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, phone number, organization/law firm name
- Profile Information: Professional credentials, areas of practice, bar enrollment details
- Payment Information: Billing address, payment card details (processed by our payment provider)
- Communication: Support requests, feedback, correspondence
2.2 Information Collected Automatically
- Usage Data: Search queries, features used, research patterns, session duration
- Device Information: Browser type, operating system, device identifiers
- Log Data: IP address, access times, pages viewed, referring URLs
- Cookies: Session cookies, preference cookies, analytics cookies
AI Processing Notice
LexGyan uses AI services to provide search, summarization, and analysis features. When you use these features, your queries may be processed by our AI providers to generate responses. We do not store your queries beyond the session. For maximum privacy, avoid including specific client names or confidential case details in your queries.
3. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send administrative notifications and updates
- Respond to inquiries and provide customer support
- Analyze usage patterns to improve user experience
- Personalize search results and recommendations
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Information Sharing
4.1 We Do NOT Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Service Providers
We share information with trusted service providers who assist in operating our Service:
- Cloud hosting providers (for data storage)
- AI service providers (for search and analysis features)
- Payment processors (for billing)
- Analytics providers (for usage insights)
- Email service providers (for communications)
4.3 Legal Requirements
We may disclose information when required by law, such as:
- Compliance with court orders or legal process
- Responding to lawful requests by public authorities
- Protecting our legal rights
5. Data Security
We implement industry-standard security measures including:
- Encryption: All data transmitted using TLS/SSL encryption
- Access Controls: Role-based access to sensitive data
- Regular Audits: Security assessments and penetration testing
- Secure Storage: Data stored in encrypted databases
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
- Provide our Service to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
Search queries are typically retained for 90 days for service improvement, then anonymized or deleted. Account information is retained until account deletion is requested.
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your data
To exercise these rights, contact us at [email protected].
8. Cookies and Tracking
8.1 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential | Required for basic functionality (authentication, security) |
| Functional | Remember your preferences (theme, language) |
| Analytics | Understand usage patterns to improve the Service |
8.2 Managing Cookies
You can manage cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.
9. Third-Party Services
Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
10. Children's Privacy
LexGyan is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected such information, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place for international transfers.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.
13. Contact Us
For privacy-related inquiries, contact our Privacy Team:
- Email: [email protected]
- General Support: [email protected]
14. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Email: [email protected]
Response time: We will acknowledge your grievance within 24 hours and endeavor to resolve it within 15 days.